We used to do pilot projects for 30% out of clients. Some clients request creating mockups. Some other expects to customize the open source. Generally, if the project is typical, we will do pilot project for client before going to next step (sign contract). For atypical requirments, we would suggest negotiation or partial downpayment so our team have momentum to take on the challenges.

After product goes live, we'll conduct regression testing and measure the performance in production as opposed to sandbox environment. UAT testing is the continuity untll the maintenance period is ended. In case that project is not way too complex, not atypical, with less volatile requirements, we commit to maintan system up to 1 year which is account for 10%-15% of contract.

We use 3 approaches (most often): Agile/Scrum, Lean Software Development and Team-based. For most of the projects, we use the "hybrid" approach of traditional Waterfall model and Agile/Scrum. We understand that project needs planning in order to be success, so Waterfall is actually good for project planning in early phases - the period that engineers have to make proper plans to face up the large work volume with strict deadline. In nexf half-period, the challenge comes from changes, we have to shift to new tragegy "Agile/Scrum" in order to ship better work deliveries.

For the maintenance contract or system that needs upgrading, we use Team-based approach to stabilize the system. Engineers are instructed to prioritize the long-term quality goal rather than the goal of improving time-to-market.

TIGO teammates are dedicated employees who work exclusively for one company - yours.

TIGO has a comprehensive hiring process that matches the best local candidates to the skills and aptitudes found within the REQ that a client needs to fill.

Depending on the complexity of the requested program, it takes approximately 45-60 days to onboard and launch an outsourcing initiative with TIGO.

After contracts are signed, TIGO will assign you a highly trained Implementation expert from our team to walk you through each step of the way.

Firstly, we have a mature development process to control quality, deadline and scope. Secondly, our team is formed by the like minded techies. Thirdly, we focus on the needs, not wants nor desires. We prioritize requirements carefully to make sure the implementation does not go beyond the budget. Especially we pay special attention to the tasks that can "kill 2 birds with one stone".

And finally we're willing to go extra miles to handle the unexpected issues even after the product has been delivered to client.

You need to have a clear understanding of what you are spending to provide a service to compare to the cost of outsourcing. Next, consider the top two factors that are often overlooked: the technical and cultural implications. These objections can be mitigated by including relevant stakeholders in IT and HR from the very beginning of the planning process. The third most often overlooked component is having a clear and concise timeline with a phased approach for how you will transition to your desired end state. This will expedite the approval and the implementation process down the road.

Yes. We sign non-disclosure agreements and service level agreements for every customer who outsources to TIGO Solutions. Outsource to TIGO and experience worry-free outsourcing.

TIGO takes a holistic approach to performance management and quality assurance. We tie our performance goals to a client's top strategic business objectives and initiatives. Most project managers at TIGO had attained PMP certifications after numerous years of working with hands-on experience in management role. PMP certification is definitely worth for IT professionals. In fact, it is more important for IT professionals than for any other industry professional.

Absolutely not, with AI, machine learning and data analytics tools your partner will be able to collect, analyze and help you better understand the data you can get from all of your support interactions. This can go beyond improving service. For example, you may discover product defects faster or find opportunities to develop new features/functions that are most commonly requested. You may also be able to help your marketing teams improve campaign messages, eliminate speed bumps in your sales process or show your content teams what self-help content would be most beneficial to produce.

We lower the project price based on the followings: Developing the core technology platform for your system with minimum viable features, while assuring the long-term objectives of reusability, scalability and maintainability. Be assure that the much-needed features are included with the modern Web design and intuitive User Interface, while the relevant and frequently used functionalities are highly prioritized to maximize the efficient usage. However, this also means that many unnecessary features might not need right away, including those which are not effective immediately within 2 years after going live. Such features only will work when there are thousands of active users to interact with system on the daily basis or when there is already a huge data storage to serve. In addition, features which are "nice-to-have" or "could have" or even "To-be Determined" will be excluded in this version due to over-budgeting. Last but not least, low price doesn't mean low quality. It is the cost-effective strategy for "grade" instead of "best quality" or "full-fledged" product. Often time, "less is more" is the wisdom strategy.


Learn more about magic scale to lower price as much as posssible: Magic scale to determine the factors in lowering price